At BIZZ, customer satisfaction is important to us. However, as a chewing gum product with a unique functional ingredient, we handle refunds and replacements on a case-by-case basis rather than offering blanket guarantees. Below we outline our general refund policy guidelines:

• Package Not Received (Lost in Transit): If you placed an order and never received the package, we will provide a full refund of your purchase (including any shipping costs). Please first check the tracking information and wait a reasonable period beyond the estimated delivery date to confirm the package is truly lost. If it’s confirmed lost or missing in transit, contact us and we will promptly issue your refund or, if you prefer, send a replacement at no additional charge.
• Damaged Packaging, Product Intact: If your order arrives and the outer packaging is significantly damaged but the gum containers inside are still sealed and the product is intact/usable, we will offer you a discount voucher or promo code for a future purchase. This serves as an apology for the condition of delivery while allowing you to still use the product you received. (Example: if the shipping box is crushed but the gum tubes are unharmed, we might issue a coupon worth a percentage off your next order.)
• Product Container Compromised: If the product’s container or seal is broken upon arrival (for instance, the gum tube is cracked open or the safety seal is damaged, potentially affecting product quality), do not use the product. Please notify us with a description (and ideally a photo) of the issue. We will provide you with a 100% voucher for the full value of your purchase including shipping – effectively a credit to reorder a new unit at no cost to you. In some cases, we may offer a full refund instead, based on your preference. We want to ensure you receive a product in proper condition.
• Severe Shipping Delays: If your order is significantly delayed beyond the estimated delivery window (for example, an order takes an exceptionally long time to arrive due to carrier delays or logistical issues), we may provide a partial refund or discount code as a courtesy. The definition of “severe” delay may depend on the circumstances (generally if a domestic U.S. shipment is delayed more than a couple of weeks beyond the normal timeframe). This discount can be a percentage off your current order or a code toward a future order, acknowledging the inconvenience.
• Product Satisfaction (Staleness or Dislike): We understand that taste and freshness can be subjective. If you try BIZZ gum and feel that it is stale, unsatisfactory, or you simply do not like the product, you may contact us to discuss a resolution. Because BIZZ gum is an edible/consumable product, we do not typically accept returns of opened packages; however, we can offer a refund of the purchase price minus any shipping fees in such cases. Essentially, if you are genuinely unhappy with the product’s quality or flavor, we will refund what you paid for the gum itself, but we may retain the cost of shipping since the product was delivered and cannot be restocked. This policy is intended for one-time courtesy use per customer – for example, if you bought one tube and didn’t like it, we’ll refund that tube’s cost (excluding shipping) as a gesture. We may ask for details on the issue (and in rare cases, returning the unused portion) to help us improve.

General Guidelines

To be eligible for any of the above remedies, please contact our customer support within 14 days of delivery of your order. Prompt notification helps us validate the issue (for instance, with the carrier for lost packages, or reviewing batch quality for staleness complaints). Provide your order number and a clear description of the problem. Photographic evidence may be requested for physical issues (damaged packaging or product) – this helps us verify the problem and continuously improve our packaging and handling.

Because our product is consumable, we do not ask you to return opened or used gum. In fact, due to health and safety regulations, we cannot accept returns of food or supplement products once opened, and shipping them back would be impractical. Instead, we will work with you to provide an appropriate refund, credit, or replacement as outlined above.

Please note that each refund or replacement request is evaluated individually. We reserve the right to approve or decline requests at our discretion, based on the circumstances and evidence provided. Our policy aims to be fair and generous within reason, but it is not an unlimited satisfaction guarantee to abuse. For example, repeat refund requests by the same customer or requests without reasonable basis may be denied. We retain the right to handle returns/refunds on a case-by-case basis to protect our business while taking care of genuine customer concerns.

Timeline for Resolution

‍Once you contact us about a refund issue, our customer service team will typically respond within 2 business days. Approved refunds (or vouchers) will be processed as soon as possible. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank. Voucher or discount codes will be sent via email. If we opt to send a replacement product, we will provide a new order confirmation and tracking info.

We appreciate your understanding of these policies. Our goal is to make things right when issues arise while maintaining reasonable policies for a small direct-to-consumer business. If you have any questions about whether you qualify for a refund or adjustment under this policy, please reach out – we’re happy to discuss your specific situation and find a solution.

Last updated: June 2025